سياسة الخصوصية

1. Introduction

Welcome to Dr. Chef, a medical-themed kebab food truck operating in Jordan. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services, including our loyalty program, mobile application, and website.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for our loyalty program or use our services, we may collect:

• Full name
• Email address
• Phone number
• Loyalty program preferences
• Your birthday (day and month only), if you choose to add it
• Your visits and stamps, the rewards you collect, and who invited you (if you joined through a friend's link)

2.2 Offers by email and WhatsApp

When you sign up, the boxes for offers by email and WhatsApp are ticked; you can untick them there. We use them for a few loyalty messages, such as your birthday gift and a bonus stamp when you haven't visited for a while. You can switch either one off at any time from your loyalty card, with the unsubscribe link in any email, or by replying STOP (إلغاء) on WhatsApp. We record when you agreed or switched off. WhatsApp messages are sent through Meta's official WhatsApp Business Platform.

If you add your card to Apple Wallet or Google Wallet, the card (your name, level, stamps and card code) is stored by Apple or Google under their own privacy terms.

3. How We Use Your Information

We use your information for the following purposes:

• Manage your loyalty program account and rewards
• Provide customer support
• Improve our services and menu offerings
• Send promotional offers and updates
• Comply with legal requirements

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• In case of business transfer or merger (with prior notification)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure database storage with encryption
• Limited access to personal data by authorized personnel only

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your loyalty account

When you delete your account, we immediately and permanently erase your name, email address, phone number and password, and remove your reviews. We keep only an anonymous count of past visits, which can no longer be linked to you, except where we are required to retain information by law.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login status
• Analyze website and app usage
• Provide personalized content and offers

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Visit statistics: we count page visits and taps on buttons such as directions, WhatsApp and call with Umami, a privacy-friendly analytics service. It uses no cookies, does not identify you, and we never send it your name, email or phone number.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new policy on our website
• Sending an email notification (if significant changes)

Your continued use of our services after changes constitute acceptance of the new policy.

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